Last Updated: 23.1.2024
By using the Mainder Service, you agree to this privacy policy. This privacy policy can be updated from time to time without prior notice. All changes will take effect immediately, yet they are communicated to users through the Mainder app and email provided during the registration process. User has the option to decline updated privacy policy. You can find an up-to-date privacy policy statement in the Mainder Service or from the website mainder.fi.
Ameria Ltd.
Pitkämäenkatu 11
20250 Turku
Business ID 3303404-7
Contact person:
Jarkko Koskinen
info@mainder.fi
+358 40 070 9622
Mainder User Registry
Mainder’s customer service representatives, property managers, or other entities that use the service in their work grant the right to use Mainder. The service manages information about the housing companies, their shareholders, residents, and board members. The basis for data collection is the consent of the data subject and, to some extent, other data sources from which information can be retrieved, which according to the law must be found on the residents and owners of housing companies.
When processing users’ personal data, Ameria Ltd. complies with the EU General Data Protection Regulation (GDPR), national legislation, and good data processing practices. When processing personal data, the controller of the data follows the principle of data minimization, according to which the data is only used to the extent necessary and only for the purpose for which it was collected.
Personal data is used for:
Personal data in the log files of the server is used for:
The following information is stored during the registration process (voluntary information marked with * symbol).
For shareholders, the following is also stored:
In addition, we store the following information:
In addition to user-related information, we store information about the housing company in the service, which is either required by law or otherwise necessary in connection with the administration of the housing company.
Information is retrieved from users themselves when sending move-in notifications, by contacting customer service, while registering, and/or using the service. Users can also provide personal information about other family members in connection with the move-in notification.
It is voluntary to allow access to the user’s documents and images, which are used as additional information for service requests such as problems inside the apartment. Service requests can, however, be sent even without allowing access to users’ documents and files.
Users are asked in advance if they allow Mainder to access photos or other files, and users have a possibility to decline the request without affecting the use of the application.
We use expo-image-picker and expo-file-system to access and save image and document data.
It is voluntary to allow access to the user’s camera to share documents and images within an app. These are used as additional information for service requests such as problems inside the apartment. Service requests can, however, be sent even without allowing access to the camera.
Users are asked in advance if they allow Mainder to use users’ camera, and users have a possibility to decline the request without affecting the use of the application.
Users can opt-in push notifications in our app. Permission to receive push notifications is asked once, when the user has installed the app for the first time. Users can opt-out push messages in any given time without affecting use of the application.
User can make online payments in Mainder to buy services provided by the housing company (for example booking sauna, laundry room or parking place) or other service providers (for example Property Manager’s Certificate). If user do not wish to use online payments, there is also an option to order an invoice, or not to book any service through the app.
Online payments are handled through payment provider Stripe, which handles payments, and all related data such as credit card information. Get to know Stripe’s Privacy Policy on their website.
Online payments done in Mainder are not refundable, as individual payments are, in most cases, small. In case of error or other problems with the payments, please contact out customer service in info@mainder.fi.
Mainder is only using cookies that are necessary for running the app. Mainder do not collect cookies for analytics purposes or marketing. User have to accept the minimum cookies for using the app.
Lists of residents, owners, and board members are kept as long as the resident, owner, and/or board member is registered in the housing company and/or owns shares in the housing company.
The registered person cannot request the deletion of data during the time described in the previous chapter as the housing company is obligated to maintain the above-mentioned information according to the Finnish law.
When the registered person moves away or sells the shares, the personal data is stored for a maximum of 6 months after the end of the most recent accounting period, unless the law or another compelling reason obliges to store the data longer.
If the housing company stops using the Service, all data will be deleted at the latest when all the necessary data has been transferred to another system, unless the law or other compelling reason obliges it to keep the data longer.
The personal data will remain in backups for one week, after which they will be permanently deleted from the service. The data is backed up so that we can ensure that technical disruptions will cause as few problems as possible for users of Mainder.
The user of the Service has the right to request rectification, the right to the restriction of processing of personal data, the right to object to the processing of personal data, the right to transfer data from one system to another, the right to ask for data deletion and the right to appeal to the Data Protection Officer within the above mentioned conditions.
In case a user wishes to review, correct, or delete any data that has been collected from the user to the registry of the Service, the user is advised to contact the Controller by email (contact information can be found in Chapter 1 in the Privacy Policy). When requesting anything mentioned, it must be noted that it is the responsibility of the Controller to verify the identity of the requester before disclosure of the data.
Personal information will stay within Ameria Ltd. and partner organizations confirmed by agreements (e.g. property maintenance, property management, technical services integrated to Mainder) and will not be transferred to other third parties.
Information can be used in analyzing and reporting in a form that does not allow individual users to be identified. In case of abuse of the Service, user data can be used to solve the case and in extreme cases, user data can be given to authorities.
In Mainder, we use carefully selected digital service providers that are necessary for the use of Mainder. We hand over personal data to the services only to the extent that is necessary for the use of the service:
These services are:
Personal information will not be transferred outside the European Union or European Economic Area.
The service is protected by the technical protection methods normally used in business operations. Only designated persons have access to the information stored in the service, and they have 3-factor authentication (incl. Email, Authenticator, Finnish Trust Network).
We strive to protect all personal information to the best of our ability, but we cannot guarantee complete protection. In the event of a data breach, the appropriate authorities will be informed, and this will be notified to those affected.